Shipping Policy

Thank you for visiting and shopping at VisionaireMD (Elara).

Following are the terms and conditions that constitute our Shipping Policy.

• Domestic Shipping Policy Shipment processing time All orders are processed within 2-3 business days.
• 4-12 business days average shipping period (the shipping time may be affected if one of the ordered items is in very high demand or if any holidays are going on).
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
• If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
• Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

   

Shipment confirmation & Order tracking

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
• Customs, Duties and Taxes 
• VisionaireMD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Damages
• VisionaireMD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
• International Shipping Policy
• We currently do not ship outside the U.S.
  
  

Returns Policy

• Our Return & Refund Policy provides detailed information about options and procedures for returning your order.