Shipping Policy

Thank you for visiting and shopping with Elara (VisionaireMD). The following terms and conditions constitute our Shipping Policy.

Order processing

• All orders are processed within 2 to 3 business days.
• Average shipping takes 4 to 12 business days. Shipping time may be affected if an ordered item is in very high demand or during holidays.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
• If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation and order tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties, and taxes

VisionaireMD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, and similar charges).

Damages

VisionaireMD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International shipping

We currently do not ship outside the U.S.

Returns

Our Refunds Policy provides detailed information about options and procedures for returning your order.

Questions

For any shipping questions, contact us at support@withelara.com or +1 (321) 486-8288.